Diploma in Computer Science

Gujarat Technological University (GTU)

📅 2010 – 2013

🎓 Grade: A

Completed a Diploma in Computer Science after 10th standard, focusing on core subjects such as computer fundamentals, programming, networking, and hardware. Developed a strong foundation in IT systems and practical problem-solving, which laid the groundwork for my career in IT administration and network management.

Continuously growing my skills through hands-on experience and industry-recognized certifications.

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IT Admin | Associate Manager

The Media Ant - Bangalore

Oct 2021 - Present · 3 yrs 9 mos

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As an IT Admin - Associate Manager, I bring a wealth of expertise in IT infrastructure, operations, and networking.

IT Admin – Associate Manager | IT Infrastructure, Networking & Cloud Services

As an Associate Manager in IT Administration, I bring a strong foundation in IT infrastructure, network operations, and cloud technologies, with hands-on experience managing both on-premises and cloud-based systems to ensure business continuity and performance.

🔧 Key Responsibilities:

• Oversaw asset management, ensuring accurate tracking and maintenance of all IT hardware and software across the organization.
• Maintained operational integrity of multi-office networks, including communication via ISP systems and advanced network troubleshooting.
• Managed and configured Cisco RV345 switches, ensuring consistent uptime, secure routing, and high-speed data flow.
• Monitored cloud performance and infrastructure, proactively identifying and resolving issues to maintain optimal uptime and security.
• Provided expert-level Google Workspace support, improving team collaboration, data access, and organizational productivity.
• Managed AWS storage solutions, ensuring secure, scalable, and cost-effective data storage and access.

Driven by a commitment to IT excellence, I focus on optimizing systems, securing infrastructure, and enabling long-term business scalability through efficient IT practices.

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My professional responsibilities and expertise include: 

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⇒ Hands-on technical work in field environments, ensuring swift resolution of issues and optimal performance of IT systems. 

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⇒ Deep knowledge of wireless technology, implementing and maintaining high-speed, reliable wireless networks. 

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⇒ Advanced troubleshooting of network problems, diagnosing and resolving connectivity, performance, and security issues effectively. 

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⇒ Installation of broadband networks, delivering robust internet solutions tailored to organizational needs. 

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⇒ Providing solutions for tower-related problems, optimizing signal strength and network stability for large-scale operations. 

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⇒ Expert configuration of routers, switches, and modems, ensuring seamless integration and operation within IT infrastructures. 

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⇒ Managing complex networking environments, including communication IPS systems, cloud monitoring, and Cisco RV345 switches for enhanced security and performance. 

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⇒ Comprehensive IT support, including Google Workspace and AWS storage management, to drive collaboration, scalability, and data security. 

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My hands-on approach, technical expertise, and commitment to excellence enable me to deliver innovative solutions and maintain the reliability and efficiency of IT systems in dynamic environment.

As a Network Executive, I bring hands-on experience and deep technical knowledge in managing IT infrastructure and advanced networking systems, with a strong focus on fiber optic technologies. I specialize in delivering high-performance connectivity solutions across large-scale environments.

🌐 Core Responsibilities:

• Fiber Optic Installation: Deployed high-speed fiber optic cables, ensuring reliable and scalable network connectivity.
• Device Configuration: Configured and integrated fiber network devices to maximize performance and support business continuity.
• Router & Equipment Setup: Installed and maintained fiber routers for smooth, uninterrupted data transmission and communication.
• Cabling & Splicing Expertise: Executed precise fiber cabling and splicing operations, delivering resilient and efficient network frameworks.
• Citywide Network Management: Oversaw networking infrastructure across multiple sites, collaborated with the Network Operations Center (NOC), and resolved complex technical issues through advanced troubleshooting techniques.

I thrive in dynamic IT environments and am committed to building future-ready networks that support innovation, uptime, and operational excellence.

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I’m proud to have worked with one of the top-ranked companies in Rajkot, where I played a key role in managing IT infrastructure and surveillance systems for Western Railway’s DRM Office (Koti Compound, Rajkot) under a 1-year contract.

🚉 Western Railway Responsibilities:

• Provided technical support and supervision for over 145 computers and 143 printers, including hardware, software, and LAN troubleshooting.
• Ensured seamless printer sharing across multiple workstations and handled refilling and maintenance of Inkjet, Laser-jet, and Dot Matrix printer cartridges and toners.
• Led OS and software installations, hardware diagnostics, and regular system maintenance for all connected devices.

🎥 CCTV & Surveillance Systems:

• Installed and maintained various types of CCTV systems, including HD-CVI, DVR, NVR, AHD, and others.
• Diagnosed and resolved camera connectivity and device-related issues for both analog and digital setups.

🛠️ Additional IT Services:

• Network setup and troubleshooting, system upgrades, and connectivity issue resolution.
• Remote desktop support, application administration, and overall server and system maintenance.
• Full system formatting, hardware/software installation, and security surveillance optimization.

I believe in delivering reliable IT solutions with precision and consistency. My goal is to ensure smooth operations for large-scale environments through proactive support and continuous learning.

IT Support & Maintenance Technician | Computer Systems & Network Services

In this role, I provide end-to-end support for computer systems and network infrastructure, ensuring smooth, secure, and uninterrupted IT operations for both individual users and business environments.

🛠️ Key Responsibilities:

• Performed computer system maintenance, including troubleshooting, diagnostics, and hardware repair.
• Managed system formatting and clean OS installations for optimal performance.
• Installed and configured hardware components, operating systems, and essential software applications.
• Handled network upgrades and resolved LAN/WAN connectivity issues.
• Provided application administration support and ensured seamless system functionality across various user environments.

Whether it’s resolving technical issues or upgrading systems, my approach is always focused on efficiency, reliability, and user satisfaction.